Customer care
A few useful answers.
Coffee, orders and the everyday details.
Which coffee should I choose?
Midnight is bold, decadent and impossibly smooth. Layla is silky and radiant, with citrus and cocoa notes. Leo is a decaf — delicate and beautifully balanced. Coco Cabana is smooth, rich and bold with chocolatey depth.
Can I buy whole bean or ground coffee?
Our coffees are sold as whole beans, in 250g, 500g and 1kg. We do not currently offer a pre-ground option.
How should I store my coffee?
Keep your coffee sealed in a cool, dry place, away from direct sunlight.
Where can I find delivery information?
Delivery destinations and charges are listed on our Delivery & returns page.
How do subscriptions work?
Subscriptions are not open yet. You can read what we are planning and join the launch list on our Subscriptions page — options and delivery details will be confirmed at launch.
How can I hear about limited releases?
Add your email to the release list on our Limited Releases page and we will let you know before each release.
How do I contact you about an order?
Use our contact form and include your order number so we can find it quickly.
Still have a question? Contact us